Timber Lakes Subscribers:

NOTE: This post is a long one. Too long. Most of you won’t care about anything in it, but for those of you who do care, I hope this will shed some light on your website frustrations.

I understand that several owners in the board meeting Wednesday in SLC expressed their general unhappiness with the new websites. I would like to report on the progress we have made with both of the websites and address your concerns.

First of all, we currently have 732 subscribers to TimberLakesUtah.com. We appreciate each owner who has subscribed to our Board email alerts and the few of you who have emailed me with suggestions for improving our content. As you know, we migrated all of our subscribers and lots of owner information to the new public website during the second week in July 2013. In addition, we moved sensitive financial and other information from the public website to a new private website that may only be accessed by owners. Compounding all of this new development, we changed ISPs (Internet Service Provider) and are finalizing migrating our website to a new server.

What this means for our owners is that we have a state-of-the-art, user-friendly, faster website. For the web development folks in the back room, it means we have a more feature-rich, more stable, quicker, more protected environment in which to share Timber Lakes information. It also means we have lots of headaches in the short run.

While we have fixed the bugs in our public website, there are still a couple of serious shortcomings with the private website. The link to the private website from the public website is broken and some important information is still missing from the private site. For example, warrant lists have not been posted since March 2013 and the detailed information about Board Meetings is missing.

We are aware of those issues and are working diligently to resolve them. Let me give you a bit more information on the problem with logging in to the private site. This problem will be resolved shortly. It is caused by the fact that our development team is moving the Timber Lakes website plus 26 other Horizon-managed property websites and more than 3,000 users to a new server, with new management software. Some of these sites are Linux-hosted and some are Windows-hosted. It’s complicated and if it isn’t done right, a lot of owners will have no access to anything. Please be assured that we are in the final stages of testing before making the actual move. When the new server is brought online, the link to login to the private website will work.

In the meantime, there is a simple workaround for you to get to the private website. This is explained in a red-colored text box on the Owner Login page. This is what it says:

Due to technical difficulties beyond our control, this Owner Login page is currently misbehaving. You can use it to register your owner account for the owners-only private website, but it does not allow you to actually login to that site. We are working to correct the issue and apologize for the inconvenience. In the meantime, there is a workaround for logging in to the private site. Click on the link at the bottom of this page for Horizon HOA. From the Horizon website, click on Resident Log In and you will be magically allowed into the Timber Lakes Private Site. We hope to have a better solution soon. In the meantime, take a deep breath and count your blessings.

If you have any difficulty registering as an owner or logging in to the private owners-only website, please call Horizon HOA at (801) 908-5611.

For those of you still reading, you have reached the penultimate paragraph and I congratulate you.

If you have suggestions, concerns, problems, complaints, comments, accolades or if you just want to send me some money for all of the labor and love that goes into TimberLakesUtah.com, please feel free to contact me at WebMan@TimberLakesUtah.com. Thank you for being patient as we grow. We are experiencing temporary inconveniences for permanent improvements.

John Blickenstaff