On August 25, 2008, I met with two representatives from the State Dept of Public Utilities and six employees of Rocky Mountain Power. We were also joined by a Timber Lakes owner, Ron Hazard. The meeting came as a result of complaints filed by myself, Ron Hazard and LaMar Hadley regarding the quality of electrical power coming into Timber Lakes.
I learned some interesting things in the meeting:
- Our electricity is generated by Heber Lighting & Power.
- Rocky Mountain Power is simply a customer of HP&P, purchasing the power and reselling it to Timber Lakes.
- HL&P does not want to sell directly to us as they would have to service the mountain as well.
- The State Department of Utilities has no control or influence over HL&P; they are only involved with publicly owned utility companies. HL&P is owned by Heber City.
- If you have a power outage in Timber Lakes, Rocky Mountain Power has no way of knowing unless you call them.
- They want you to call on every outage, even if it is a temprorary 3-5 second outage. This allows them to track the frequency of the problems and gives them data about which they can go to HL&P and request repairs and improved engineering.
- Do not call HL&P; we are not their customers and they have made perfectly clear they do not care about Timber Lakes, except to collect cash from us through Rocky Mountain Power.
- Rocky Mountain Power is attempting to work with HL&P on our behalf. In my opinion, they are doing a good job in this area.
If you have a power outage, please call Rocky Mountain Power at 877.548.3768 to report it.